1. Legal entity
This website is operated by Neutra-IO, the entity responsible for presenting, managing and providing the solutions, software, platform, hardware, installation, consulting and associated services described on this website.
Legal
Terms of Use
These terms govern use of the Neutra-IO website and provide a general framework for the services, software, hardware, installation, consulting and solutions presented.
2. Scope
These terms apply to website use, published content, requests for information, quotations, demos, webinars or documentation, and the general use of Neutra-IO services, including software, platform, hardware, installation, maintenance, support and consulting.
3. Website use
Users must use the website lawfully and responsibly. Attempts to access restricted areas, compromise security, introduce malicious code, copy content abusively, misrepresent identity or use the website for illegal purposes are not allowed.
4. Information presented
Website content is provided for informational and commercial purposes. Product descriptions, features, integrations, images, examples, metrics, savings, estimates or results depend on the technical and operational context of each project.
5. Contact requests and proposals
Submitting forms, quotation requests, demo requests or messages through the website allows Neutra-IO to analyse the request and respond with appropriate technical or commercial information. Proposals, orders, subscriptions, installations and contracted services may include specific scope, price, deadlines, technical requirements, installation conditions, support, licensing, warranties and limitations.
6. Software, platform and user accounts
Access to Neutra-IO software and platform depends on user accounts, permissions, subscriptions, licences, contracts or technical configuration. Users must keep credentials confidential, use the platform lawfully, respect assigned access limits and not attempt to bypass permissions, access third-party data, interfere with the system or compromise platform security.
7. Hardware and installation
Information about hardware, sensors, gateways, connectivity, installation, maintenance or technical intervention is presented generally. Suitability depends on site conditions, infrastructure, power, network coverage, safety, compatibility, environment and customer requirements.
8. Availability, support and technical changes
Neutra-IO seeks to ensure the availability, security and continuous improvement of the website, software and services. Interruptions, updates, maintenance, technical changes, component replacement, feature improvements or integration adjustments may occur to ensure performance, security, compatibility and service quality.
9. Intellectual property
Unless otherwise stated, trademarks, logos, text, images, interfaces, diagrams, documentation, software, databases, methods and other content made available by Neutra-IO belong to Neutra-IO or their respective owners.
10. Third-party content
The website may reference third-party brands, manufacturers, protocols, integrations or links. These references are provided for technical or informational context and do not imply sponsorship, formal partnership or responsibility for external content.
11. Privacy and cookies
Personal data processing connected with the website, contacts, commercial requests, webinars, cookies, accounts, platform and services is described in the Privacy Policy. Operational data collected or processed through Neutra-IO solutions is used to provide, operate, monitor, protect and improve contracted services.
12. Website and service changes
Neutra-IO may change, suspend or discontinue website content, pages, features or commercial information without prior notice, and may update these terms when necessary.
13. Liability
To the extent permitted by law, Neutra-IO is not liable for indirect damages, business losses, lost profits, interruptions, data loss or decisions made solely based on general website information.
14. Commercial conditions and complementary documents
Use of certain services may be complemented by commercial proposals, installation conditions, support conditions, licence agreements, service levels, technical documentation, data processing agreements or other documents accepted between Neutra-IO and the customer. In case of conflict, the specific conditions agreed for the contracted service prevail.
15. Governing law
These terms are governed by Portuguese law. In case of dispute, the parties will seek an amicable resolution and, where this is not possible, will use the legally competent means in Portugal, without prejudice to applicable mandatory rules.
16. Contacts
Questions about these terms may be sent through the contact page of the Neutra-IO website.